---
title: "Announcement: Membership Collections in Reserve for 30 Days"
description: This is a stressful time for you and your customers. We hope that we can be helpful to you as you navigate the uncertain path of the COVID-19 virus and how it might impact your business in the coming weeks.
image: https://www.club-os.com/hubfs/AdobeStock_190040454-1-1024x683-1.jpeg
---

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Platform

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- [Gym CRM](https://www.club-os.com/features/gym-marketing-software/)
- [Member Management](https://www.club-os.com/features/gym-sign-up-software/)
- [Payment Processing](https://www.club-os.com/features/gym-payment-software/)
- [Scheduling](https://www.club-os.com/features/gym-scheduling-software/)
- [Point of Sale](https://www.club-os.com/features/gym-pos-system/)
- [Mobile App](https://www.club-os.com/features/gym-membership-app/)
- [Branded Member App](https://www.club-os.com/features/branded-member-app/)
- [Analytics/Reporting](https://www.club-os.com/features/gym-analytics-software/)

Why ClubOS

- [All In One Club Management](https://www.club-os.com/features/all-in-one-club-management-software/)
- [Seamless Integrations](https://www.club-os.com/features/gym-integration-software/)

Empowering you to do it all, All in One. [Book a Demo](https://www.club-os.com/book-a-demo)

Business Types

- [Fitness Clubs](https://www.club-os.com/solutions/fitness-club-management-software/)
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# Announcement: Membership Collections in Reserve for 30 Days

Posted by [Club OS](https://www.club-os.com/blog/author/club-os) on May 12, 2025 2:36:05 PM

![AdobeStock_190040454-1-1024x683-1](https://www.club-os.com/hs-fs/hubfs/AdobeStock_190040454-1-1024x683-1.jpeg?width=1024&height=683&name=AdobeStock_190040454-1-1024x683-1.jpeg)

Due to COVID-19, our industry is facing unprecedented challenges. Many clubs are temporarily—or, in some cases, permanently—closing their doors.

In doing our part to preserve your business and contribute to the sustainability and longevity of the industry we all love so dearly, we are making some changes to mitigate liability in these uncertain times. We are actively monitoring gym collections during this time and, unsurprisingly, we are seeing an increase in member chargebacks and/or refund demands.

Effective immediately, ASF will hold 10% of all membership collections in reserve until 30 days after the applicable facility has reopened and is operating under normal circumstances. Funds reserved on your account will be held and safeguarded for your benefit and, until released back to you, will only be used to pay chargebacks and/or refund demands raised from your members, or other fees that are owed to ASF from time to time. Doing this will prevent both you and ASF from being liable if or when members perform chargebacks and/or demand refunds through their credit card providers and automated clearing houses. The reserve funds will be released to you once the COVID-19 crisis is behind us.

We will continually monitor and reevaluate this policy as this industry crisis unfolds. This action is to help ensure that your business can weather the storm and be in the best possible position once clubs reopen.

We are happy to answer your questions. Please reach out to our **Client Support team at 1-800-527-6898.**

**![CoronavirusEmailLayout_v1](https://www.club-os.com/hs-fs/hubfs/CoronavirusEmailLayout_v1.jpg?width=2550&height=932&name=CoronavirusEmailLayout_v1.jpg)**

 

 Topics: [Owners](https://www.club-os.com/blog/topic/owners)

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```json
{
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  "@type" : "Corporation",
  "logo" : "https://www.club-os.com/hubfs/Website%20Images/logo-black.png",
  "name" : "ClubOS",
  "url" : "https://www.club-os.com/"
}
```