Interested in how Club OS could maximize your revenue?
Let’s talk. Fill out the form below and we will be in touch shortly.
By submitting this form you confirm you have read and agree to the Club OS Privacy Policy.
.
ClubOS
Member Support
Whether you’re a member looking for help with your account, payments, or using the mobile app, our support team is here to make things simple. Explore our FAQs for quick answers to common questions, or reach out directly to a member support specialist.
Your membership details can be viewed in English, Spanish and French. To view in French, please go to your MyASF Account and when logging in, select the Canada check box right below “Account Login.”
Your account number should be included on your Welcome Letter or any statements you may have received from ASF. Still unable to locate it? Please reach out to ASF Member Services at: membersupport@asfpaymentsolutions.com
To make a payment towards your ASF membership, please use your club's mobile app or log in to your member portal here.From the home page, you will see a tab at the top called “Payments.” Once selected, you will see the option to process a payment via credit card or bank draft.
Recurring payment methods can be changed from the mobile app or from the member portal.
To change recurring payment information on the MyClubAccess mobile app, do the following:
Navigate to Settings
Select 'Manage Cards'
Enter the necessary information for your new payment method
Check the option to 'Use for all recurring payments' if available. If this option is not available you may have a special rate that does not allow you to switch your payment method to a credit card.
To change recurring payment information on the member portal, please do the following:
Select “change payment information” from the Total Payments Due section (located on the left-hand side of the page)
Choose EFT Draft (checking or savings account) or Credit Card
Input the necessary information
Click Update to save your new payment info for your recurring payments
You will be able to view your high-level membership information including: sign date, start date, end date, first payment due, next payment due, last payment date, account charges, balance, payment frequency, recurring dues, and renewal date.
Yes! When you log in and view your account on the mobile app or on the member portal check-in data can be easily viewed and exported/printed.
From the mobile app, go to the check-in screen then select 'History' from here you can view and download all check-in details.
From the member portal,look for the tab “Attendance” along the top of the homepage. From there,you will have access to print your attendance records which will include your member #, name, club name, date, and time of attendance.
Your bank statement or credit card statement may differ, but typically your payment will have a description of ASF followed by your club or school name. (ASF-****)
To stop your membership, please review the terms and conditions on the copy of your contract you should have received at the time you signed up. It would have been a hard copy or emailed to you with your welcome letter. Within the terms and conditions, you should find what requirements must be met to cancel your contract with your facility.
This information can be found on the copy of your contract you should have received at the time you signed up. It would have been a hard copy or emailed to you with your welcome letter. Look for the section called “Renewal Terms.”
Contact ASF Member Support
Questions? Just call or email. We’re available Monday through Friday from 8 a.m. to 6 p.m. MT.
